Refunds

Everything below runs from one address: paintedalways@gmail.com. A person reads it. Write from the email address you ordered with, and attach a photograph of anything that arrived wrong.

If a piece arrives damaged, defective, or less than perfect, tell us within 30 days of delivery — the window our terms of sale state — and we reprint it or refund it in full, your choice. You keep the piece; we do not ask for a return. A parcel whose tracking stalls and never lands is handled the same way.

Every physical piece is printed after you pay, so there is no stock to return and no change-of-mind return to give. Cancellation is possible only before production begins: write the moment you know, and if the piece has not gone to press we cancel it and refund in full.

A digital file that was paid for and never delivered is refunded in full. Once a file has been delivered it cannot be returned and is not refundable. If the file you received is corrupt or is not the piece you ordered, we send the correct one.

Refunds return to the card that paid, through Stripe, and usually clear within 5–10 business days of being issued. The Complication does not issue store credit in place of money.